A move, day by day

The steps

1. 1

   Day −7 or earlier

   You ask, we call

   Ask on the form, on WhatsApp or by phone. We call back from 98765 43210, never from another number.

   You check That the call is from our official number.

2. 2

   Day −7 to −5

   Survey

   A video call or a visit, room by room. We list everything that moves, check floors, lifts and where the truck can stop.

   You get The survey list

   You check That nothing big is missing from the list.

3. 3

   Day −5 to −3

   Written quote

   Itemised: materials, labour, truck, floors, tolls, GST, insurance on its own line if you want it.

   You get The written quote, on WhatsApp or as a PDF

   You check The GSTIN on the quote is ours. Compare at least two quotes.

4. 4

   Day −3

   Booking

   You book the date with a token of at most ₹2,000, to our UPI ID only.

   You get A receipt for the token

   You check The name when paying reads Meelpathar Logistics Private Limited.

5. 5

   Day 0, morning

   Packing

   Our crew lead says the 4-digit code printed on your written quote at the door; no code, don't let them in. Every carton is numbered and listed, fragile things wrapped in front of you, and you declare the value of your goods.

   You get The packing list, and your declared value form

   You check The crew's code matches your quote. Count the cartons against the list before signing.

6. 6

   Day 0, evening

   Loading

   The truck is loaded and sealed. We give you the truck's number and the driver's name.

   You get The lorry receipt (LR), the original copy

   You check The LR shows the number of packages, the declared value and our GSTIN.

7. 7

   Days 1 to 5

   On the road

   We tell you where the truck is each day. Days on the road depend on distance; see the table below.

   You check Updates come from our official number.

8. 8

   Delivery day

   Delivery and unpacking

   Open delivery: cartons are opened in front of you, checked against the list, beds and wardrobes refitted. Then you pay the balance.

   You get The GST invoice, and the delivery receipt

   You check Write any damage on the delivery receipt before you sign it.

9. 9

   Up to 7 days later

   If something is damaged

   Tell us within 7 days with photos. If you took insurance, we file the claim with the insurer for you.

   You get A claim number

   You check Keep the LR, the packing list and the invoice.